{"id":14274,"date":"2025-02-02T10:49:03","date_gmt":"2025-02-02T08:49:03","guid":{"rendered":"https:\/\/relaunch.balkaninvest.eu\/wp\/?post_type=jobs&#038;p=14274"},"modified":"2025-03-17T09:39:39","modified_gmt":"2025-03-17T07:39:39","slug":"customer-relation-officer-forex","status":"publish","type":"jobs","link":"https:\/\/www.balkaninvest.eu\/en\/jobs\/customer-relation-officer-forex\/","title":{"rendered":"Customer relation officer (Forex)"},"content":{"rendered":"\n<div class=\"wp-block-divi-layout\"><div class=\"et_d4_element et_pb_section et_pb_section_0  et_pb_css_mix_blend_mode et_section_regular et_section_transparent et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et_block_column et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Job ID: <b><\/b><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_divider et_pb_divider_0 et_pb_space\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_0  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_top et_pb_animation_top_tablet et_pb_animation_top_phone et-pb-icon\">\ue108<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Specialisation: <b><\/b><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_1  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_top et_pb_animation_top_tablet et_pb_animation_top_phone et-pb-icon\">\ue031<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Level: <b><\/b><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_5  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_2  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_top et_pb_animation_top_tablet et_pb_animation_top_phone et-pb-icon\">\ue01d<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Location: <b><\/b><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Our client, a small but ambitious international company specializing in <strong>Forex<\/strong>, is opening a new office in Sofia and is seeking an experienced<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Support Specialist <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">with a background in Forex to join their team. This role offers a unique chance to be part of the company\u2019s foundational team in Sofia, where you\u2019ll play a key role in delivering exceptional customer service. The ideal candidate is customer-focused, multilingual, and experienced in the Forex industry, with a knack for solving problems and helping clients navigate the complexities of trading.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer Support and Communication: Act as the primary point of contact for customers, responding professionally to inquiries via phone, email, chat, and in-person. <\/li>\n\n\n\n<li>With your Forex experience, provide tailored advice and solutions to help customers with account issues, trading questions, and platform navigation. <\/li>\n\n\n\n<li>Build trust and rapport with clients by demonstrating empathy and professionalism in every interaction.<\/li>\n\n\n\n<li>Use your in-depth knowledge of the Forex market to provide accurate information on trading procedures, account management, and risk factors associated with Forex trading. <\/li>\n\n\n\n<li>Guide customers through various products and services, helping them make informed decisions while adhering to regulatory and company guidelines.<\/li>\n\n\n\n<li>Complaint Resolution and Issue Management: Address and resolve customer complaints related to transactions, account discrepancies, and platform issues. Investigate each issue thoroughly, collaborate with relevant departments, and keep customers updated throughout the resolution process. <\/li>\n\n\n\n<li>Aim to resolve issues efficiently while ensuring a positive experience for the client.<\/li>\n\n\n\n<li>Proactively follow up with customers to ensure complete satisfaction after resolving their issues. Show attentiveness to their ongoing needs and establish long-term customer relationships, fostering a positive experience that supports customer retention.<\/li>\n\n\n\n<li>Feedback Collection and Process Improvement: Gather customer feedback on Forex trading experiences, platform usability, and service quality. Report recurring issues and trends to management and suggest improvements to enhance the customer experience, ensuring the company maintains competitive and efficient support standards in the Forex market.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Profile Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A university degree in Finance, Business, or Computer Science is preferred, providing a strong analytical foundation for understanding Forex markets and customer needs.<\/li>\n\n\n\n<li>Previous experience in a customer support role within the Forex or financial trading industry is essential. A background in Forex is required to effectively handle client inquiries and issues specific to this field.<\/li>\n\n\n\n<li>Languages: Fluency in <strong>English <\/strong>is required, ideally along with proficiency in one of the following additional languages: <strong>French<\/strong>, <strong>Spanish<\/strong>, <strong>German<\/strong>, or <strong>Japanese<\/strong>. These language skills will allow you to communicate effectively with a diverse, international client base.<\/li>\n\n\n\n<li>Technical Skills: Advanced Excel skills are essential, including the ability to manage data, use formulas, and perform analytical tasks relevant to client account support. <\/li>\n\n\n\n<li>Familiarity with CRM and Forex trading platforms is a strong advantage, as these tools will support efficient customer service.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why Join?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is an exciting opportunity to join a growing Forex-focused company as it establishes its Sofia office. As a core team member, you will have a direct impact on shaping the customer support experience and contributing to a collaborative, customer-focused work environment. If you are experienced in Forex, passionate about customer service, and eager to help build something new, we encourage you to apply and grow with our client!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our client, a small but ambitious international company specializing in Forex, is opening a new office in Sofia and is seeking an experienced Customer Support Specialist with a background in Forex to join their team. 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