{"id":13802,"date":"2024-01-04T16:43:11","date_gmt":"2024-01-04T14:43:11","guid":{"rendered":"https:\/\/relaunch.balkaninvest.eu\/wp\/?post_type=jobs&#038;p=13802"},"modified":"2026-05-19T15:30:17","modified_gmt":"2026-05-19T12:30:17","slug":"technical-support-expert","status":"publish","type":"jobs","link":"https:\/\/www.balkaninvest.eu\/bg\/jobs\/technical-support-expert\/","title":{"rendered":"Technical Support Expert"},"content":{"rendered":"\n<div class=\"wp-block-divi-layout\"><div class=\"et_d4_element et_pb_section et_pb_section_0  et_pb_css_mix_blend_mode et_section_regular et_section_transparent et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et_block_column et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Job ID: <b><\/b><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_divider et_pb_divider_0 et_pb_space\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_0  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_top et_pb_animation_top_tablet et_pb_animation_top_phone et-pb-icon\">\ue108<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Specialisation: <b><\/b><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_1  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_top et_pb_animation_top_tablet et_pb_animation_top_phone et-pb-icon\">\ue031<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Level: <b><\/b><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_5  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_2  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_top et_pb_animation_top_tablet et_pb_animation_top_phone et-pb-icon\">\ue01d<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Location: <b><\/b><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p>Our client is a southern German company with a long history that specializes in the development, construction and trading of machines, software and consumables in advertising technology and textile finishing and is active in forty countries.<\/p>\n<p>We are looking for a motivated person as part of a long-term outsourcing project to support the German team from Bulgaria as a<\/p>\n<h2>Technical Support Expert<\/h2>\n<p>on a long-term basis.<\/p>\n<p><strong>Your tasks:<\/strong><\/p>\n<ul>\n<li>First-Level-Support by phone, mail and via the ticketing system<\/li>\n<li>Diagnose and resolve technical issues (First Level) for hardware and software<\/li>\n<li>Escalate issues to technical department with constructive reporting if necessary<\/li>\n<li>Support in complaint management<\/li>\n<li>Taking care of warranty cases<\/li>\n<li>Respond to questions related to Sales and forward them to the person in charge<\/li>\n<li>Basic consultation services<\/li>\n<\/ul>\n<p><strong>Your profile:<\/strong><\/p>\n<ul>\n<li>You enjoy the direct contact with our clients<\/li>\n<li>Positive and helpful attitude<\/li>\n<li>Experienced with telephone support (mandatory)<\/li>\n<li>Very interested in technical aspects of hardware and software aspects of machines<\/li>\n<li>A technical degree or education will be considered as a plus<\/li>\n<li>Fluent in English language (written and spoken), German language skills would be a plus<\/li>\n<li>Readiness for occasional trips to Germany for product training<\/li>\n<\/ul>\n<p><strong>What we offer:<\/strong><\/p>\n<ul>\n<li>A long-term perspective in a small and friendly team<\/li>\n<li>German corporate culture<\/li>\n<li>Fully remote or hybrid work model<\/li>\n<li>An attractive compensation with additional benefits<\/li>\n<\/ul>\n<p>This opportunity sounds attractive for you? Then apply with your CV in English or German language together with an actual picture. Only short \u2013 listed candidates will be contacted.<\/p>\n<p>Confidentiality of all applications is assured!<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our client is a southern German company with a long history that specializes in the development, construction and trading of machines, software and consumables in advertising technology and textile finishing and is active in forty countries. We are looking for a motivated person as part of a long-term outsourcing project to support the German team [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":59,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"id_jobs":[479],"specialisation":[478],"level":[147,150],"location":[282,286,285],"expired":[487],"class_list":["post-13802","jobs","type-jobs","status-publish","format-standard","hentry","id_jobs-479","specialisation-support","level-mid-level","level-expert","location-job_in_bulgaria","location-remote","location-sofia","expired-inactive"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Support Expert - Personalberatung Balkaninvest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.balkaninvest.eu\/bg\/jobs\/technical-support-expert\/\" \/>\n<meta property=\"og:locale\" content=\"bg_BG\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support Expert\" \/>\n<meta property=\"og:description\" content=\"First-Level-Support in English by phone, mail and via the ticketing system for our German client on a long-term basis.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.balkaninvest.eu\/bg\/jobs\/technical-support-expert\/\" \/>\n<meta property=\"og:site_name\" content=\"Personalberatung Balkaninvest\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-19T12:30:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.balkaninvest.eu\/wp-content\/uploads\/2023\/12\/Technical-Support-Expert-1200-x-630-px.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 \u043c\u0438\u043d\u0443\u0442\u0438\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.balkaninvest.eu\\\/bg\\\/jobs\\\/technical-support-expert\\\/\",\"url\":\"https:\\\/\\\/www.balkaninvest.eu\\\/bg\\\/jobs\\\/technical-support-expert\\\/\",\"name\":\"Technical Support Expert - 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